Discretion is one of the most common questions we receive — and one of the most important parts of the experience. This guide explains what discreet delivery means at LoveyDovey, what appears on your parcel, and how to plan an order if privacy matters to you.
Plain outer packaging
Orders are packed in plain outer packaging. We do not print product names, explicit imagery or the LoveyDovey name on the outside of the parcel. The shipping label contains the information needed for delivery, such as the recipient name, address and a contact number.
Inside the parcel, products are packed securely. If your order includes a gift or a set, the contents are arranged so that nothing is loose or visible when the parcel is opened.
What about billing?
Your payment method and billing descriptor depend on the payment provider you choose at checkout. A bank statement may show the payment processor’s descriptor rather than a product name. If you need to check before ordering, review the payment information at checkout or contact us and we will explain the available options.
For cash on delivery, the courier will collect payment at the door. Please make sure the delivery address and phone number are correct so the handover is smooth.
Delivery and tracking
Delivery timelines depend on your address and the courier service. Tracking details are sent to the contact information provided at checkout. If you need the parcel to arrive on a particular day, contact us before placing the order and we will tell you what is possible.
We recommend using an address where you are comfortable receiving the parcel. If you use a work address or a neighbour, make sure they know a delivery is expected.
Returns and hygiene
For hygiene reasons, intimate products may not be eligible for return once opened. If something arrives damaged, incorrect or incomplete, contact us within 48 hours with your order number and a photo so we can help. Please read our refund and returns policy before ordering.
How we handle your information
We collect the information needed to process your order, provide support and meet our legal obligations. We do not sell your personal information. For details, read our privacy policy.
Questions before you order
If you have a specific privacy concern, contact us before placing the order. We would rather answer the question first than have you feel uncertain afterwards. You can also read our approach to intimate wellness for more about how we work.